Ferny Hills Plumber FAQs
Most people ring a Ferny Hills plumber with one question in mind, and this page tries to answer the sixteen we hear most often. Ferny Hills Plumber put the lot together so you can check the basics before you pick up the phone.
If we're late, $100 comes off your bill
- $0 Call-Out FeesNo extra charge for nights, weekends or public holidays
- Available 24/77 days a week, and same-day where we can
- Lifetime Labour WarrantyBacked by our Fix-It-or-It's-Free guarantee (T&Cs apply)
- Licensed and InsuredEvery job done by a licensed plumber. QBCC No: 15024607
If you would rather start with the full picture of what we do across Ferny Hills, the home page covers every service, from emergency plumbing to hot water. Otherwise, read on.
Pricing and Booking Questions
Four answers about how the money side works, including the quote you see before anyone picks up a tool.
Call (07) 3067 4119How does pricing work before you start?
You get a fixed quote before any work starts, so the price you approve is the price you pay, whether the job is a tap washer or a full bathroom refit on Samford Road.
How can I pay once the work is finished?
You can pay by card or EFTPOS on site once the work is finished, so there is no invoice to wait for and nothing to transfer later from the lounge room.
Can I get a plumber the same day I ring?
Same-day where we can: ring early, describe the problem and your suburb, and our team will do its best to have a plumber at your door before the day ends.
Who actually does the work at my place?
We are a locally owned Queensland business licensed under QBCC No: 15024607, covering plumbing, drainage and gasfitting together, meaning one crew handles your water and gas jobs from beginning to end.
Services We Get Asked About
Six answers on the work itself, from the everyday jobs to the ones that need tracing gear or a camera down the line.
Call (07) 3067 4119What plumbing work do you cover?
Everything from dripping taps and running cisterns to bathroom and kitchen renovations, hidden leak detection and gas fitting, across the brick-veneer and weatherboard homes of the 4055 patch.
Do you handle gas fitting as well as water?
Yes, gasfitting sits alongside our plumbing licence, covering heater and cooktop work, appliance changeovers, gas leak repairs and new bayonet points in homes along Kylie Avenue and across the hills.
Can you replace a hot water system, not just repair it?
We do both: repairs that keep a tired tank running, and full replacements when the cylinder, element or relief valve has simply had enough after decades of service on the wall.
Do you clear blocked sewers and stormwater drains?
Yes, blocked sewers, stormwater lines and yard gully problems are all in a day's work, from root-cut drains near the Samford Conservation Park edge to silted pits on the steeper streets.
Can you find a leak I cannot see?
Rising bills, damp patches and hissing sounds all point to hidden leaks, and we trace them with pressure testing and listening methods before a single tile comes off the wall.
Who looks after the pipes between my house and the street?
Unitywater maintains the public sewer and water mains, while every pipe on the property side of that connection, right back to your house, is the owner's responsibility to keep in order.
Emergencies and Local Conditions
Six answers for the moments that cannot wait, plus the ground and weather facts that shape plumbing work on these slopes.
Call (07) 3067 4119What should I do first if a pipe bursts?
Turn the water off at the meter straight away, then call (07) 3067 4119; shutting the supply at the boundary stops the damage spreading while a plumber makes the trip to your street.
What if I can smell gas inside or outside?
Leave the property and call from outside, and do not flick switches or light any flames; a gas smell is always worth treating as the genuinely serious call it is.
Are buried septic tanks still a risk in older yards?
Quite possibly, because houses built before the 1974 sewer connection started on septic systems, and unmarked tank lids from those years still give way under machinery in older yards.
Do steep blocks make drainage problems worse?
Yes, because the council maps much of the suburb as landslide hazard ground, so once a blocked pit lets runoff escape, it keeps heading down the slope, crossing fences and benches as it goes.
Do cold snaps knock out hot water systems here?
Cold snaps on the exposed hill streets do expose old tanks quickly, and homes from the seventies and eighties generate a steady winter run of no-hot-water calls every year.
How do I book a plumber in Ferny Hills?
Ring (07) 3067 4119, give us the address and a quick rundown of the trouble, and we will lock in a time for a Ferny Hills visit, with a fixed quote before any work starts, same-day where we can.
